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Customer Satisfaction Survey
Accessibility
Federal Student Aid is committed to providing electronic and information technologies that are accessible to individuals with disabilities by meeting or exceeding the requirements of Section 508 of the Rehabilitation Act (29 U.S.C 794d). If you wish to report an issue related to the accessibility of any content on this website or with respect to […]
Private Loans Explained
Private student loans are not guaranteed by the federal government. Private loans are similar to bank loans, and their interest rates may be based on an index, such as Prime or LIBOR. The interest rate for private loans will depend on the borrower’s, and sometimes the co-borrower’s, credit history. Private loans are intended to close […]
Understanding Your Monthly Billing Statement
Note: Servicing Platform Transfer All accounts have now been moved to the new platform. You should have received an email or paper letter notification from Edfinancial, and you can now create your new online account at Edfinancial.StudentAid.gov/MyAccount. You will need your social security number and will be asked to confirm demographic information that we have on […]
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Terms and Conditions for Text Alerts
On This Page Terms of Use Your consent authorizes Edfinancial Services to contact you using its Short Message Service (SMS) system, which may include an automated telephone dialing system, for the purposes of sending you text alerts that you specifically requested. SMS is a text messaging feature offered on a phone, application, or mobile device […]
Federal Student Aid Privacy Policy
As a servicer for Federal Student Aid student loans, Edfinancial provides this privacy policy to borrowers. Gramm-Leach-Bliley Privacy Information Act In 1999, Congress enacted the Gramm-Leach-Bliley Act (Public Law 106-102). This Act requires that lenders provide certain information to their customers regarding the collection and use of nonpublic personal information. Because you have a loan […]
Loan Holder Privacy Notices
To understand what type of information your student loan provider collects, and what they do with this information, please read the appropriate Privacy Notice for the holder associated with your loan(s) by clicking on the link(s) below. If you would like us to mail you a copy of your loan holder’s privacy policy, please call […]