On This Page General Information The Edfinancial Services family of websites is made up of various websites and web pages operated by Edfinancial Services, 298 North Seven Oaks Drive, Knoxville, Tennessee 37922 (an Edfinancial Services “Site”). Your access and use of the Edfinancial Services Sites is subject to the following terms of use (“Terms of […]

On This Page Security Policy WARNING This system may contain government information, which is restricted to authorized users ONLY. Unauthorized access, use, misuse, or modification of this computer system or of the data contained herein or in transit to/from this system constitutes a violation of Title 18, United States Code, Section 1030, and may subject […]

On This Page Our Privacy Commitment We are committed to excellence in customer service, and your privacy is important to us. Listed below is a description of the guidelines we use when protecting the information you provide or we obtain when you use our website or services provided through our website or any application linking […]

  Call   Email   Mail/Fax   Chat Call Edfinancial Services toll free for general inquiries or phone payments. You can locate your account number on your latest statement or in  your online account. Hours of Operation Monday 8:00 a.m. – 9:00 p.m. Tuesday – Wednesday 8:00 a.m. – 8:00 p.m. Thursday – Friday 8:00 […]

On This Page Common Questions I’m new to Edfinancial, where do I start? Please visit our Welcome page which includes an introductory video and information specific to various scenarios – whether you are a student, parent borrower, in your grace period, or in repayment, or your loans were transferred to us. When will I know […]

On This Page Within your student loan account, you may have multiple loans. These individual loans may be grouped according to characteristics they have in common. For example, loans with the same loan type and interest rate may be grouped together. As you make payments on your student loans, it’s important to understand how those […]

On This Page Under the Teacher Loan Forgiveness Program, if you teach full time for five complete and consecutive academic years in a low-income school or educational service agency, and meet other qualifications, you may be eligible for forgiveness of up to $17,500 on your Direct Subsidized and Unsubsidized Loans and your Subsidized and Unsubsidized […]

On This Page  Fast Facts In certain situations, you can have your federal student loans forgiven, canceled, or discharged. That means you won’t have to pay back some or all of your loan(s). The terms “forgiveness,” “cancellation,” and “discharge” mean essentially the same thing. Public Service Loan Forgiveness is the most common way people apply […]

On This Page Deferment and forbearance are temporary suspensions of repayment. If you are unable to make payments in any amount, deferment or forbearance may be the right option for you. Deferment is generally a better option than forbearance because if you qualify for deferment, your subsidized loan interest will be paid by the federal […]

If you are a federal student loan borrower who has been impacted by a federally declared natural disaster, you may be eligible for assistance! Forbearance If you are a borrower in repayment who was adversely affected by a disaster and is having trouble making payments on a federal student loan, you qualify for administrative forbearance […]