Important Announcements

On Dec. 9, 2025, the U.S. Department of Education announced a proposed settlement agreement that would end the Saving on a Valuable Education (SAVE) Plan. The settlement must be approved by the court before it can be implemented. Borrowers can use the Loan Simulator to begin exploring other repayment options. For more information, visit StudentAid.gov/courtactions.

On Oct. 30, 2025, the U.S. Department of Education published final Public Service Loan Forgiveness (PSLF) program regulations that will be effective on July 1, 2026. We’ll provide updates when the regulations are implemented. For now, there are no impacts to borrowers, payment counts, or discharges. 

Visit StudentAid.gov/publicservice for more information about PSLF and current program requirements. 

For more information about employer eligibility, visit StudentAid.gov/pslf/employer-search

To apply for PSLF, use the PSLF Help Tool at StudentAid.gov/pslf

Edfinancial Updates

Holiday Closings: Please note that we expect higher-than-average call volume following the holidays. We apologize for any inconvenience. You can access your online account 24 hours a day. Our offices will close on:

  • Wednesday, December 24th, at 5:00 p.m. Eastern
  • Thursday, December 25th
  • Wednesday, December 31st, at 5:00 p.m. Eastern
  • Thursday, January 1st

2025 Tax Information: As the year comes to a close, tax season is right around the corner. We will be sending interest paid totals beginning January 12th through January 16th, 2026.

Headquartered in Knoxville, Tennessee, Edfinancial Services is your student loan servicer. We provide customer service on behalf of your lender, including answering your questions, helping you with repayment plans, and processing your student loan payments. We’ve been in the student loan industry for over 30 years, and we strive every day to find a better way to deliver exceptional student loan servicing for students and families nationwide. It is our mission to do the right thing for our customers and each other.

In addition to student loan servicing, Edfinancial has two more divisions to service schools and hospitals.

Edamerica offers services specifically designed for schools – such as call center capabilities, financial aid process outsourcing, and default prevention services.

Medfinancial partners with medical providers to offer patient payment programs to allow patients to fund medical necessities and emergencies with convenient repayment options.

Careers at Edfinancial

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