Important Announcements

Starting on July 1, 2026, the interest rate reduction for borrowers enrolled in Auto Pay will go from 0.25% to 1%. This reduction is a temporary benefit available through June 30, 2028. Learn more and enroll by 11:59 p.m. ET on Sept. 30, 2026.

On March 10, 2026, a court order ended the Saving on a Valuable Education (SAVE) Plan. If you are enrolled in the SAVE plan we will notify you between July 1st and August 15th, and you will have 90 days from the date the notification is sent to choose a different repayment plan. For more information, visit StudentAid.gov/courtactions or visit StudentAid.gov/repayment-calculator to explore and apply for other repayment plans.

On Oct. 30, 2025, the U.S. Department of Education published final Public Service Loan Forgiveness (PSLF) program regulations that will be effective on July 1, 2026. We’ll provide updates when the regulations are implemented. For now, there are no impacts to borrowers, payment counts, or discharges. Visit StudentAid.gov/publicservice for more information about PSLF and current program requirements. For more information about employer eligibility, visit StudentAid.gov/pslf/employer-search. To apply for PSLF, use the PSLF Help Tool at StudentAid.gov/pslf. 

Student Loan Advocates


If you have questions or concerns about your student loans, you can contact your servicer for answers and assistance. If you would like third-party support (that is, an entity other than your servicer) in resolving an issue or complaint, there are agencies below that can help.

U.S. Department of Education

FSA Ombudsman Group
U.S. Department of Education

Mail:
 P.O. Box 1854
Monticello, KY 42633

Website: StudentAid.gov/feedback-center/
State Ombudsman: StudentAid.gov/feedback-ombudsman/disputes/state-ombudsman

State Resources

If you live in one of the states listed below, you can reach out to the corresponding agency for assistance.
Note: Each agency is able to assist only borrowers who live in that state.

DISTRICT OF COLUMBIA (D.C.)

Department of Insurance, Securities and Banking (DISB) and D.C. Ombudsman – Student Loan Assistance Unit

Mail:
 1050 First Street, NE
Suite 801
Washington, DC 20002

Phone: 202-727-8000
Website: DISB.DC.gov/page/meet-student-loan-ombudsman


MASSACHUSETTS

Student Loan Assistance Unit at the
Massachusetts Attorney General’s Office (state agency)

Phone: 888-830-6277
Website: Mass.gov/student-loan-assistance


NEVADA

Department of Business and Industry Financial Institutions

NOTICE OF RIGHT TO FILE A WRITTEN COMPLAINT WITH THE COMMISSIONER OF FINANCIAL INSTITUTIONS

You may file a written complaint with the Commissioner of Financial Institutions by submitting a signed complaint form to the Office of the Commissioner. The required complaint form can be found on the home page of the internet website of the Division of Financial Institutions of the Department of Business and Industry at fid.nv.gov, or you may request a complaint form via telephone by calling the toll-free telephone number (866) 858-8951.

Phone: 866-858-8951
Website: fid.nv.gov


VIRGINIA

Student Loan Advocate at the Office of the Qualified Education Loan Ombudsman in the State Council of Higher Education for Virginia (state agency)

Mail:
 101 N. 14th Street, 10th Floor
James Monroe Building
Richmond, VA 23219

Phone: 804-225-2600
Website: SCHEV.edu/home


WASHINGTON

Washington Student Loan Advocate at the Washington Student Achievement Council (state agency)

Phone: 833-881-0397
Website: WSAC.WA.gov/loan-advocacy



Need help?

We Are Here For You

Representatives are available Monday 8:00 a.m. – 9:00 p.m., Tuesday – Wednesday 8:00 a.m. – 8:00 p.m, Thursday – Friday 8:00 a.m. – 6:00 p.m. Eastern Time