Important Announcements

On July 1, 2026, the interest rate reduction for borrowers enrolled in auto pay went from 0.25% to 1%. This reduction is a temporary benefit available through June 30, 2028. Learn more and enroll by 11:59 p.m. ET on Dec. 31, 2026.

On March 10, 2026, a court order ended the Saving on a Valuable Education (SAVE) Plan. If you are enrolled in the SAVE plan we will notify you between July 1st and August 15th, and you will have 90 days from the date the notification is sent to choose a different repayment plan. For more information, visit StudentAid.gov/courtactions or visit StudentAid.gov/repayment-calculator to explore and apply for other repayment plans.

On Oct. 30, 2025, the U.S. Department of Education published final Public Service Loan Forgiveness (PSLF) program regulations that will be effective on July 1, 2026. We’ll provide updates when the regulations are implemented. For now, there are no impacts to borrowers, payment counts, or discharges. Visit StudentAid.gov/publicservice for more information about PSLF and current program requirements. For more information about employer eligibility, visit StudentAid.gov/pslf/employer-search. To apply for PSLF, use the PSLF Help Tool at StudentAid.gov/pslf. 

Customer Satisfaction Survey

Have you spoken to a call center representative in the last 90 days?

How would you rate the following on a scale of 1 to 5?

The representative’s knowledge (1 = poor; 5 = excellent)
The representative’s professionalism (1 = poor; 5 = excellent)
Courtesy of the representative (1 = poor; 5 = excellent)
Operating hours of the service center (1 = very inconvenient; 5 = very convenient)

Have you attempted to contact Edfinancial using other methods (such as email, fax or mail) in the last 90 days?

How would you rate the following on a scale of 1 to 5?

Ease of reaching customer service using other methods (1 = very difficult; 5 = very easy)
Response time (1 = very difficult; 5 = very easy)
Clear response about any further actions needed

Have you utilized the automated telephone menu, or interactive voice response (IVR), in the last 90 days?

How would you rate the following on a scale of 1 to 5?

Clarity and ease of the menus (1 = poor; 5 = excellent)
Ability to accomplish what you wanted by using the IVR (1 = poor; 5 = excellent)

Do you receive emails from Edfinancial?

How would you rate your experience with the emails?

Frequency
Clarity and Usefulness

Do you visit Edfinancial.StudentAid.gov?

How would you rate your experience with the website?

Ease of logging into the site
Ease of navigating the site
Usefulness of the tools

How would you rate the following modes of communication from Edfinancial?

Letters

Frequency
Clarity and Usefulness

Statements

Accuracy
Timing of delivery date
Clarity and Usefulness

How would you rate your overall satisfaction with Edfinancial Services on a scale of 1 to 5?

(1 = very dissatisfied; 5 = very satisfied)

Need help?

We Are Here For You

Representatives are available Monday 8:00 a.m. – 9:00 p.m., Tuesday – Wednesday 8:00 a.m. – 8:00 p.m, Thursday – Friday 8:00 a.m. – 6:00 p.m. Eastern Time

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