Important Announcements

The U.S. Department of Education is reviewing the recent Executive Order regarding the Public Service Loan Forgiveness Program. The Program is not changing today, and borrowers do not need to take any action. To learn more about the current program requirements, see your progress and payment counts, or submit a PSLF form, visit StudentAid.gov/publicservice.

A federal court issued an injunction preventing the U.S. Department of Education from implementing the Saving on a Valuable Education (SAVE) Plan and parts of other income-driven repayment (IDR) plans.

Edfinancial Updates

The U.S. Department of Education is contacting borrowers with federal student loans in default. This applies to you only if your loans are in debt collection.

If all your loans are serviced by Edfinancial, you won’t be contacted. Edfinancial does not service defaulted student loans.

If you are behind in making payments, we can help you bring your loans current and avoid the consequences of default. If you don’t know who your loan servicer(s) is or to check if your loans are in default, log in to your StudentAid.gov account with your FSA ID.

Customer Satisfaction Survey

Have you spoken to a call center representative in the last 90 days?

How would you rate the following on a scale of 1 to 5?

The representative's knowledge (1 = poor; 5 = excellent)

The representative's professionalism (1 = poor; 5 = excellent)

Courtesy of the representative (1 = poor; 5 = excellent)

Operating hours of the service center (1 = very inconvenient; 5 = very convenient)

Have you attempted to contact Edfinancial using other methods (such as email, fax or mail) in the last 90 days?

How would you rate the following on a scale of 1 to 5?

Ease of reaching customer service using other methods (1 = very difficult; 5 = very easy)

Response time (1 = very difficult; 5 = very easy)

Clear response about any further actions needed

Have you utilized the automated telephone menu, or interactive voice response (IVR), in the last 90 days?

How would you rate the following on a scale of 1 to 5?

Clarity and ease of the menus (1 = poor; 5 = excellent)

Ability to accomplish what you wanted by using the IVR (1 = poor; 5 = excellent)

Do you receive emails from Edfinancial?

How would you rate your experience with the emails?

Frequency

Clarity and Usefulness

Do you visit Edfinancial.StudentAid.gov?

How would you rate your experience with the website?

Ease of logging into the site

Ease of navigating the site

Usefulness of the tools

How would you rate the following modes of communication from Edfinancial?

Letters

Frequency

Clarity and Usefulness

Statements

Accuracy

Timing of delivery date

Clarity and Usefulness

How would you rate your overall satisfaction with Edfinancial Services on a scale of 1 to 5?

(1 = very dissatisfied; 5 = very satisfied)

Need help?

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Representatives are available Monday 8am - 11pm, Tuesday - Friday 8am - 8pm, Saturday 10am - 2pm Eastern Time

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