Transcript:
Edfinancial Welcome Video [background music] [Edfinancial Services logo] Your student loan servicer Welcome [fade to new screen] Headquartered in Knoxville, Tennessee Welcome [slide to new screen] [animated cartoon graphic of person working at a computer] We've been providing outstanding service to student loan customers for over 30 years [Edfinancial logo] [slide to new screen] [image of customer service representative] [Edfinancial logo] Why us? How did Edfinancial become your servicer? [image with arrow in circles appears as bullet point] You completed your FAFSA®, received an award letter and signed a Master Promissory Note [slide to new screen] [image of customer service representative] [Edfinancial logo] [image with arrow in circles appears as bullet point] The Dept. of Education sent funds to your selected school for tuition and other expenses [slide to new screen] [image of customer service representative] [Edfinancial logo] [image with arrow in circles appears as bullet point] Edfinancial Services was designated by the Dept. of Education as your loan servicer to help you successfully manage repayment of your loans [slide to new screen] We are here to help you navigate each phase of repayment: [icon of school building appears] In-school [arrow points to icon of calendar] Grace [arrow points to icon of handing clicking "PAY" button) Repayment [slide to new screen] [icons of bouncing conversation boxes with question marks] We are happy to answer all of your questions, big or small... [Edfinancial logo] [slide to new screen] [cartoon of three people looking at board with information on it ] [icons of conversation boxes with quote icons including questions] What is my balance? When will I pay off my loan? How is interest calculated? When is my first payment due? What if I can't afford my monthly payment? What is a grace period or PLUS deferment? [Edfinancial logo] [slide to next screen] [animated cartoon of customer service worker and customer with charts of information] Contact our outstanding customer service team to find out more about repayment options available to you. [Edfinancial logo] [slide to next screen] Contact Us at... [icon of envelope] Edfinancial.StudentAid.gov/Contact Call | Email | Mail/Fax | Chat [icon of phone] 1-855-337-6884 [chatbot icon] [Edfinancial logo] [slide to next screen] [handwaving icon] Hello, my name is Eddie! I'm your virtual agent. [chatbot icon] Our virtual agent, Eddie, can answer student loan questions, look up account information, and connect you with a live agent if needed. Edfinancial.StudentAid.gov/Chat [Edfinancial logo] [slide to next screen] [image of customer service representative with headset] [Edfinancial logo] NEED HELP? We are Here For You Is it our mission to do the right thing for our customers and each other. Contact us at Edfinancial.StudentAid.gov or access your online account 24 hours a day. [background music ends]