Important Announcements

A federal court issued an injunction preventing the U.S. Department of Education from implementing parts of the Saving on a Valuable Education (SAVE) Plan and other IDR plans, including – for example – SAVE’s monthly payment formula and loan forgiveness under SAVE, PAYE, and ICR plans. Please check StudentAid.gov/saveaction for more information.

Borrowers can now apply for income-driven repayment (IDR) plans electronically rather than needing to upload an application to our website. Please visit StudentAid.gov/IDR to submit your application. If you already submitted an application through our portal you do not need to apply again.

Edfinancial Updates

Holiday Closings

Our offices will close for the holidays as follows:

  • Wednesday, December 25th
  • Wednesday, January 1st

Please note this may result in a higher-than-average call volume following the holidays. We apologize for any inconvenience, and we hope you have a safe and happy holiday season. You can access your account information 24 hours a day by logging into your online account.

Forms

Below is a list of forms to assist you in managing your student loan account(s). You will see form options based on loan type – FFELP Loans or Direct Loans.

Many forms are available to be completed electronically through  your online account.

Looking for Tax Forms?

Your tax information is available in your online account or via our automated phone system. You can also find frequently asked questions on our Tax Information page.

Sending Paper Forms

If you need to mail or fax your forms, send them to the address or fax number listed below or on the form.

Edfinancial Services
P.O. Box 36008
Knoxville, TN 37930-6008

Fax: 800-887-6130 (toll free)
Fax: 865-692-6348

Save time by using your online account!

Many forms are available to be completed electronically through your online account.

If the form you are trying to submit can be submitted electronically, the option will be available next to the form.

If you need to print and fill out a form, you can still scan and upload it through your online account! This is the quickest way to submit paper forms.

Forms

Income-Driven Repayment Plan Request

Did you know you can apply electronically at StudentAid.gov?
Skip the paperwork and have your application processed faster!

Instructions and information about the Income-Driven Repayment Application

Income Sensitive Repayment Worksheet (FFELP Loans Only)

Servicemembers Civil Relief Act (SCRA): Interest Rate Limitation Request

Unemployment Deferment

Economic Hardship Deferment

In-School Deferment

Graduate Fellowship Deferment

Rehabilitation Training Deferment

Parent Plus Borrower Deferment

Military / Post-Active Duty Deferment

Temporary Disability Deferment

Cancer Treatment Deferment

General Forbearance Options

Student Loan Debt Burden Forbearance

Mandatory Forbearance

Teacher Loan Forgiveness Forbearance

AmeriCorps (CNCS) Forbearance

PDF File English

Public Service Loan Forgiveness (PSLF) & Temporary Expanded PSLF (TEPSLF) Certification & Application

Learn how to apply online at at StudentAid.gov/publicservice, visit the PSLF Help Tool or learn more about TEPSLF.

Learn more about this discharge option.

Teacher Loan Forgiveness Application

Learn more about this discharge option.

Total and Permanent Disability

Learn more about this discharge option.

False Certification (Disqualifying Status)

High School Graduation Status Form

False Certification (Unauthorized Signature/Payment)

School Closure

Unpaid Refund Discharge Form

Information Release Form

Need help?

We Are Here For You

Representatives are available Monday 8am - 9pm, Tuesday - Wednesday 8am - 8pm, Thursday - Friday 8am - 6pm Eastern Time

Don't wait in line during longer hold times and get your answer now! 😊
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