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A federal court issued an injunction preventing the U.S. Department of Education from implementing parts of the Saving on a Valuable Education (SAVE) Plan and other IDR plans. The U.S. Department of Education is assessing the ruling and will continue to update StudentAid.gov/saveaction with more information.
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Federal Student Aid (FSA) is your federal loan provider. FSA uses servicers (private companies) like Edfinancial Services to manage billing, questions, and payments, and to help you enroll in the best repayment plan for you.
Learn more about Federal Student Aid See your repayment options with Loan Simulator
If you are struggling with your student loans, please fill out this form to get help from the Ombudsman’s Student Loan Assistance Unit.
State of Massachusetts - Ombudsman’s Student Loan Assistance Unit (888) 830-6277
Call Edfinancial Services toll free for general inquiries or phone payments. You can locate your account number on your latest statement or in your online account.
Hours of Operation Monday 8:00 a.m. - 9:00 p.m. Tuesday - Wednesday 8:00 a.m. - 8:00 p.m. Thursday - Friday 8:00 a.m. - 6:00 p.m. Eastern Time
Toll Free (general inquiries and phone payments): 1-855-337-6884
Military Servicemembers: Speak to our designated Servicemember Liaison: Toll Free: 1-800-337-6884 or 1-855-337-6884
Media Inquiries Please visit About Edfinancial Services.
Need to submit a document? To electronically submit your documents securely, visit your online account. Upload Documents Online
Have a question about your student loan account?
Have you tried chatting with Eddie, our virtual agent? Eddie can answer student loan questions, look up general account information, and can connect you with a live agent if necessary.
Military Servicemembers: Email: military@edfinancial.studentaid.gov (Please do not include any personally identifiable information such as your social security number or account number in your email.)
Save time and upload documents online! Visit your online account. Upload Documents Online
For timely posting, please do NOT mail payments to this address.
Edfinancial Services P.O. Box 36008 Knoxville, TN 37930-6008 Fax: 800-887-6130 (toll free) Fax: 865-692-6348
Military Servicemembers: Fax: 866-425-2473 (toll free) Fax: 865-692-6376
Save time and pay online! Visit your online account to make a payment online. Pay Online
Please send all payments with your new account number to: US Department of Education P.O.Box 790322 St. Louis, MO 63179-0322
All accounts have now been moved to the new servicing platform. You should have received an email or paper letter notification from Edfinancial, and you can now create your new online account at Edfinancial.com/MyAccount. You will need your social security number and will be asked to confirm demographic information that we have on file for you. Once you log in you will be able to view your new account number under your “Profile” tab.
Would you like to chat with us to ask a question about your student loan account? Live agents are available during our regular business hours. Chat with Us
Find answers to commonly asked questions about student loans, repayment options, and debt management.
Representatives are available Monday 8am - 9pm, Tuesday - Wednesday 8am - 8pm, Thursday - Friday 8am - 6pm Eastern Time
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