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On July 18, 2024, a federal court issued a stay preventing the Department from operating the Saving on a Valuable Education (SAVE) Plan. The Department of Education is assessing the ruling and will be in touch directly with borrowers about how this will affect them. In the meantime, you can visit StudentAid.gov/saveaction for the latest information.
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Federal Student Aid (FSA) is your federal loan provider. FSA uses servicers (private companies) like Edfinancial Services to manage billing, questions, and payments, and to help you enroll in the best repayment plan for you.
Learn more about Federal Student Aid See your repayment options with Loan Simulator
If you are struggling with your student loans, please fill out this form to get help from the Ombudsman’s Student Loan Assistance Unit.
State of Massachusetts - Ombudsman’s Student Loan Assistance Unit (888) 830-6277
All accounts have now been moved to the new platform. You should have received an email or paper letter notification from Edfinancial, and you can now create your new online account at Edfinancial.StudentAid.gov/MyAccount. You will need your social security number and will be asked to confirm demographic information that we have on file for you. Once you log in you will be able to view your new account number under your “Profile” tab.
If you have never been to your online account before, you must register as a new user.
If you created an account with Manage My Account (MMA) in the past, you will still need to create a new account. Your username and password will not automatically transfer to the new system.
If you have created an account, but forgot your username or password, go to Edfinancial.StudentAid.gov/MyAccount, and click on "Forgot User ID" or "Forgot Password".
If you are encountering an error page that looks like the following, close the tab, go to Edfinancial.StudentAid.gov/MyAccount and navigate from there. You may experience this error if you try to go back a page, or if you tried to go directly to the secure login page. If you need to bookmark the page, be sure that the link you bookmark matches https://Edfinancial.StudentAid.gov/MyAccount.
If you're still experiencing issues with logging in, or if you are receiving an unexpected error message, feel free to contact us for further assistance. Please note the type of error you received and the time so we can better research the issue.
Representatives are available Monday 8am - 9pm, Tuesday - Wednesday 8am - 8pm, Thursday - Friday 8am - 6pm Eastern Time
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