Important Announcements

A federal court issued an injunction preventing the U.S. Department of Education from implementing parts of the Saving on a Valuable Education (SAVE) Plan and other IDR plans, including – for example – SAVE’s monthly payment formula and loan forgiveness under SAVE, PAYE, and ICR plans. Please check StudentAid.gov/saveaction for more information.

Borrowers can now apply for income-driven repayment (IDR) plans electronically rather than needing to upload an application to our website. Please visit StudentAid.gov/IDR to submit your application. If you already submitted an application through our portal you do not need to apply again.

Edfinancial Updates

Columbus Day Closing

Our offices will be closed on Monday, October 14th, in observance of Columbus Day. Please note this may result in higher-than-average call volume following the federal holiday. We apologize for any inconvenience.

You can access your online account 24 hours a day.

Visit the online information resource center for Total and Permanent Disability (TPD) discharge of Federal Family Education Loan (FFEL) Program loans, William D. Ford Federal Direct Loan (Direct Loan) Program loans, Federal Perkins Loans, and Teacher Education Assistance for Higher Education (TEACH) Grant service obligations.

Visit DisabilityDischarge.com

The U.S. Department of Education (the Department) has one contact point, the Nelnet Total and Permanent Disability Servicer, for borrowers seeking assistance with all TPD questions.

Phone:

Fax:

(303) 696-5250

TDD/TTY:

A borrower who is hearing-impaired may Web chat with a representative by visiting the total and permanent disability Web site clicking on “Chat Now”.

Special Assistance Team:

A borrower who has special needs and requires assistance navigating the total and permanent disability charge process simply needs to request assistance when he or she contacts the Nelnet Total and Permanent Disability Servicer.

Website:

Email:

Mailing Address:

U.S. Department of Education
P.O. Box 87130
Lincoln, NE 68501

For Overnight Delivery:

U.S. Department of Education
121 South 13th Street, Suite 201
Lincoln, NE 68508

Need help?

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Representatives are available Monday 8am - 9pm, Tuesday - Wednesday 8am - 8pm, Thursday - Friday 8am - 6pm Eastern Time

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