Important Announcements

On Oct. 30, 2025, the U.S. Department of Education published final Public Service Loan Forgiveness (PSLF) program regulations that will be effective on July 1, 2026. We’ll provide updates when the regulations are implemented. For now, there are no impacts to borrowers, payment counts, or discharges. 

Visit StudentAid.gov/publicservice for more information about PSLF and current program requirements. 

For more information about employer eligibility, visit StudentAid.gov/pslf/employer-search. 

To apply for PSLF, use the PSLF Help Tool at StudentAid.gov/pslf. 

A federal court issued an injunction preventing the U.S. Department of Education from implementing the Saving on a Valuable Education (SAVE) Plan and parts of other income-driven repayment (IDR) plans.

Edfinancial Updates

Government Shutdown: As of October 1, 2025, the Federal government has shut down. We will continue being available for assistance as the shutdown currently does not have any impact on your federal student loans. You may contact Edfinancial if you have any questions or need assistance regarding your account. For updates, please visit StudentAid.gov.

SAVE: The U.S. Department of Education previously notified borrowers with loans in the SAVE forbearance that interest began accruing August 1, 2025. Visit StudentAid.gov/SAVE for details, including how to stay on track for Public Service Loan Forgiveness and Income Driven Repayment Forgiveness.

Total and Permanent Disability Discharge

Visit the online information resource center for Total and Permanent Disability (TPD) discharge of Federal Family Education Loan (FFEL) Program loans, William D. Ford Federal Direct Loan (Direct Loan) Program loans, Federal Perkins Loans, and Teacher Education Assistance for Higher Education (TEACH) Grant service obligations.

Visit StudentAid.gov

The U.S. Department of Education (the Department) has one contact point for borrowers seeking assistance with all TPD questions.

Phone:

(888) 303-7818

Fax:

(540) 212-2415

TDD/TTY:

A borrower who is hearing-impaired may web chat with a representative by visiting the total and permanent disability website and clicking on “Live Chat”.

Special Assistance:

A borrower who has special needs and requires assistance navigating the total and permanent disability charge process simply needs to request assistance when he or she contacts Loan Discharge and Forgiveness Customer Support. A borrower can designate an individual or organization to assist with the TPD discharge process by completing and submitting the Applicant Representative Discharge form at StudentAid.gov.

Website:

StudentAid.gov/tpd-discharge/

Contact:

StudentAid.gov/help-center/contact

Mailing Address:

Federal Student Aid Programs TPD
P.O. Box 300010
Greenville, TX 75403

Need help?

We Are Here For You

Representatives are available Monday 8am - 11pm, Tuesday - Friday 8am - 8pm, Saturday 10am - 2pm Eastern Time