Important Announcements

A federal court issued an injunction preventing the U.S. Department of Education from implementing parts of the Saving on a Valuable Education (SAVE) Plan and other IDR plans, including – for example – SAVE’s monthly payment formula and loan forgiveness under SAVE, PAYE, and ICR plans. Please check StudentAid.gov/saveaction for more information.

Borrowers can now apply for income-driven repayment (IDR) plans electronically rather than needing to upload an application to our website. Please visit StudentAid.gov/IDR to submit your application. If you already submitted an application through our portal you do not need to apply again.

Edfinancial Updates

Columbus Day Closing

Our offices will be closed on Monday, October 14th, in observance of Columbus Day. Please note this may result in higher-than-average call volume following the federal holiday. We apologize for any inconvenience.

You can access your online account 24 hours a day.

Note: Servicing Platform Transfer

All accounts have now been moved to the new platform. You should have received an email or paper letter notification from Edfinancial, and you can now create your new online account at Edfinancial.StudentAid.gov/MyAccount. You will need your social security number and will be asked to confirm demographic information that we have on file for you. Once you log in you will be able to view your new account number under your “Profile” tab.

If you have never been to your online account before, you must register as a new user.


If you created an account with Manage My Account (MMA) in the past, you will still need to create a new account. Your username and password will not automatically transfer to the new system.

If you have created an account, but forgot your username or password, go to Edfinancial.StudentAid.gov/MyAccount, and click on “Forgot User ID” or “Forgot Password”.

If you are encountering an error page that looks like the following, close the tab, go to Edfinancial.StudentAid.gov/MyAccount and navigate from there. You may experience this error if you try to go back a page, or if you tried to go directly to the secure login page. If you need to bookmark the page, be sure that the link you bookmark matches https://Edfinancial.StudentAid.gov/MyAccount.

example image of error page that says: We're sorry an error occurred. Please come back again later and try again.

If you’re still experiencing issues with logging in, or if you are receiving an unexpected error message, feel free to contact us for further assistance. Please note the type of error you received and the time so we can better research the issue.

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Representatives are available Monday 8am - 9pm, Tuesday - Wednesday 8am - 8pm, Thursday - Friday 8am - 6pm Eastern Time

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