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On July 18, 2024, a federal court issued a stay preventing the Department from operating the Saving on a Valuable Education (SAVE) Plan. The Department of Education is assessing the ruling and will be in touch directly with borrowers about how this will affect them. In the meantime, you can visit StudentAid.gov/saveaction for the latest information.
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Federal Student Aid (FSA) is your federal loan provider. FSA uses servicers (private companies) like Edfinancial Services to manage billing, questions, and payments, and to help you enroll in the best repayment plan for you.
Learn more about Federal Student Aid See your repayment options with Loan Simulator
If you are struggling with your student loans, please fill out this form to get help from the Ombudsman’s Student Loan Assistance Unit.
State of Massachusetts - Ombudsman’s Student Loan Assistance Unit (888) 830-6277
Visit the online information resource center for Total and Permanent Disability (TPD) discharge of Federal Family Education Loan (FFEL) Program loans, William D. Ford Federal Direct Loan (Direct Loan) Program loans, Federal Perkins Loans, and Teacher Education Assistance for Higher Education (TEACH) Grant service obligations.
Visit DisabilityDischarge.com
The U.S. Department of Education (the Department) has one contact point, the Nelnet Total and Permanent Disability Servicer, for borrowers seeking assistance with all TPD questions.
Phone:
(888) 303-7818
Fax:
(303) 696-5250
TDD/TTY:
A borrower who is hearing-impaired may Web chat with a representative by visiting the total and permanent disability Web site clicking on "Chat Now".
Special Assistance Team:
A borrower who has special needs and requires assistance navigating the total and permanent disability charge process simply needs to request assistance when he or she contacts the Nelnet Total and Permanent Disability Servicer.
Website:
disabilitydischarge.com
Email:
disabilityinformation@nelnet.net
Mailing Address:
U.S. Department of Education P.O. Box 87130 Lincoln, NE 68501
For Overnight Delivery:
U.S. Department of Education 121 South 13th Street, Suite 201 Lincoln, NE 68508
Representatives are available Monday 8am - 9pm, Tuesday - Wednesday 8am - 8pm, Thursday - Friday 8am - 6pm Eastern Time
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